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Lose The Battle, Win The War.

8/17/2015

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Picture- Damaged Millionth Corvette, National Corvette Museum -
Bad News.  It knocks on all our doors eventually -- the kind that arrives unexpectedly, like a sunny day thunderclap.  Perhaps a fast moving tornado rips without warning through your neighborhood, leaving incomprehensible destruction behind.  Or a fire destroys your house.

For the staff, members and fans of the National Corvette Museum in Bowling Green, Kentucky, bad news came during the early morning hours of February 12, 2014 when a sinkhole opened up under its Skydome display area.  Security camera footage shows something like a million dollars worth of prized Corvettes tumbling thirty feet into a 40 x 60-foot chasm where they were crushed by tons of dirt, rocks, concrete and other Corvettes.  Fortunately, three were not damaged beyond repair.  Five of the iconic sports cars, however, were crushed nearly flat and can’t be fixed.  Eighteen months later, the hole has been filled in, and the museum awaits restoration of the final damaged Corvette.

The fascinating twist in all of this is that museum attendance has increased significantly since those dark days two winters ago as Corvette aficionados in far greater numbers stop by to see the hole and inspect the damaged cars on display.  The sinkhole has been filled in and the floor repaired.  And the museum staff, who work among seemingly endless displays created around the Corvette theme, remain optimistic that publicity generated by the event will keep fans coming.

“People just really enjoy hearing the story and like seeing the damage,” spokesperson Katie Frassinelli said, in a story reported by Associated Press.  “I guess it’s the rubberneck effect.”

We all get that.  It borders on shocking to see violent damage inflicted on a Corvette or some other finely crafted machine that’s been whacked or crushed or flooded – like the rows of new Volkswagens destroyed in last week’s Tianjin, China explosion and fire. 

But what I don’t get is how little story about the sinkhole event there is on the Corvette Museum’s Web site, which, given all the notoriety and increased attendance, should be featured more prominently – or at least be directly accessible from the site’s landing page.  I had to hunt and hunt and hunt before I found mention of the sinkhole ‘Vettes and even sat patiently through a breathlessly paced video that I thought might contain footage of the cars tumbling toward their fate – or the sinkhole’s after effects; it did not. 

To their credit, the museum has embraced what at first must have seemed like a nightmare and has turned it into a plus.  They just need to let the world know about it more effectively – front and center.  They need more story, because as no less a personage than The Donald has said,

“Sometimes by losing a battle you find a new way to win the war.”

TakeAway:  Shine up that bad apple and put it to work for your business.

Content © by Brian Faulkner

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GooGLE Divides to Conquer.

8/13/2015

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The news that Google was creating a new entity to contain itself plus the company’s more speculative ventures came as welcome news to the investment community today -- and to armchair business strategists, as well.   Google will become a subsidiary of Alphabet (www.abc.xyz), which also will hold (and develop) a portfolio of products aimed squarely at the future. 
Picture
As the illustration shows, Google's vision allows it to continue marketing and growing its search business, YouTube, Google AdSense and other endeavors while Alphabet concentrates on creating leading edge opportunities, thus giving the company a mix of separately managed business units in different stages of development.  It's all very much in keeping with what Peter Drucker declared some time ago:  

                “Business has only two functions: marketing and innovation.”

Google’s move is not surprising given a 30-something friend’s recent hiring by Google after an exhaustive assessment process to determine whether he’d be a good cultural fit.   Apparently he is, because three weeks into the new job he’s off and running, although I don’t know exactly what he’s doing.  It wouldn’t surprise me to discover that he’s working on some high-potential Alphabet project given his unusual mix of talents and experience: a coder who can discern and dissect client problems with an eye toward solving them in a practical, profitable way.  He's also a talented graphic artist and has a mind that allows him to imagine products into being and help make them successful. 

I am reminded, in thinking about Google’s fascinating strategic move, of a quote by Bob Waterman in the landmark 1980s book In Search of Excellence -- something like “The best businesses are always in the process of becoming something new.”  I may not be remembering the quote precisely, but you get the idea.   It’s a perfect description of what Google is up to.

“As Sergey (Brin) and I wrote in the original founders letter 11 years ago,” says Google co-founder Larry Page in his introduction to Alphabet’s new Web site, ‘Google is not a conventional company’ …  we did a lot of things that seemed crazy at the time.  Many of those crazy things now have over a billion users, like Google Maps, YouTube, Chrome, and Android.  And we haven’t stopped there. We are still trying to do things other people think are crazy but we are super excited about … (because) in the technology industry, where revolutionary ideas drive the next big growth areas, you need to be a bit uncomfortable to stay relevant ..."

Of course, the wags on Twitter are all about making fun of the novel company name, such as calling the new campus “Alphabet City”.  Or check out this would-be headline: “Google restructures under ‘Alphabet.’ - Corp headquarters to move to Sesame Street.  Bert & Ernie to be co-COOs.”

Yuk it up all you want.  To my way of thinking, Google has scored big with its new structure, and at the end of market trading today, investors appear to have agreed -- on an otherwise down day for stocks.  With the Dow having fallen more than 200 points on China’s currency revaluation, GOOG was up, somewhere north of 4%. 

Somebody in Mountain View must have been reading Drucker.

TakeAway:  Build on your present successes while investing in imaginative new opportunities that your future customers don’t even know they need yet.

Content © by Brian E. Faulkner

sources:  http://www.cnbc.com/2015/08/10/google-announces-plans-for-new-operating-structure.htmlhttp://www.cnbc.com/2015/08/11/why-investors-like-googles-alphabet-news-analyst.html



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    sample blog:

    This is a sample blog  for writer Brian E. Faulkner.  It presents stories about brands that do (or don't) communicate competitive advantage effectively. Stories have been gleaned from the business press, personal experience and occasional interviews. New articles are added from time to time, and every so often there will be a post of general interest -- about things like success, passion, social trends, etc. 

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    Brian Faulkner is a writer and strategic communication consultant who helps business clients explain their competitive advantage in compelling and enduring ways.
     
    He also is a five-time Emmy award winning Public Television writer & narrator for a highly-rated and well-loved magazine series.

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